Help & FAQ

Yes, we have a showroom located in the greater Quebec City area.

M3 Solutions Showroom
15 445 boulevard de la Colline
Quebec City, Quebec G3G 2Z

Visit our contact page

Our customer service is open Monday to Thursday from 8am to 5pm and Friday from 8am to noon.

Quebec City area: 418-688-4769
Toll-free: 1-866-446-2902
Email: sm3@solutionsm3.com

*You can also use our online chat by clicking on the button in the bottom right-hand corner of your screen.

Making an appointment is not mandatory, but we strongly recommend it to ensure that an advisor is available to answer your questions. You can book a 30-minute appointment.

By phone: 418-688-4769 / 1-866-446-2902
By e-mail: sm3@solutionsm3.com
Via our online chat, by clicking on the link in the bottom right-hand corner of your screen.

We are open Monday to Thursday from 8am to 5pm and Friday from 8am to midday.

Shipping times depend on the product and the manufacturer. You can see the shipping time for a particular product by clicking on the photo or title to go to the product detail page. Here's an example.

Most of our products are shipped directly from the manufacturer. The products are very well packaged to prevent breakage in transit.

Delivery is free everywhere in Quebec. However, there are some regional exceptions, which you can consult here.

When a tracking number is available, it is automatically added to your order when it is shipped, and you are notified by e-mail with a link to track the delivery. You can always access the order tracking page here.

Yes, we offer installation services throughout Quebec. With the exception of certain remote regions, see the list here. Please note that this service is by request only and is subject to additional charges that vary according to the location, the product to be installed and the particularities of the installation site.

You can request a price quote by contacting our customer service department:

Telephone: 418-688-4769
Toll-free: 1-866-446-2902
E-mail: sm3@solutionsm3.com
Via our contact form
Via online chat

Yes and no. Some chair models are delivered assembled, while others are delivered partially assembled. The same applies to desks, tables and storage units. You'll find the words "Delivered assembled", "Delivered unassembled" or "Delivered partially assembled" in the product details. If you have any concerns about the assembly of a product, please do not hesitate to contact us.

For online orders
Credit card (Visa, Master Card, Amex)
Paypal
Apple Pay
Google Pay
Shop Pay
Seezle

For showroom orders
Interac
Credit card (Visa, Master Card, Amex)
Paypal

For contract orders
Credit card (Visa, Master Card, Amex)
Paypal
Cheque
Interac
Bank transfer
Lease financing

Yes, we offer financing for your purchases via the retail financing platform Sezzle. Find out how Sezzle financing works here.

Yes, by selecting the Sezzle payment option at checkout, you'll be able to choose the number of installments you'd like.

Yes, your payment information, personal data and business data are protected via an encrypted payment gateway. Our online payment system complies with the PCI data security standard and supports 3D Secure checkout.

*We do not keep any credit card numbers on file.

You have 30 days to make a refund. Please note that there are certain conditions and exceptions. See our refund policy here.

If your order has not yet been processed by our order department, the answer is yes for any order. Once your order has been processed by a member of our team, you will receive an email stating that your order has been processed.

If your order has been processed, but the product ordered is in regular delivery, the answer is yes. However, you have up to 24 hours to notify us of any changes.

If your order has been processed and is for a fast and/or express delivery product, the answer is no.

The quickest way is to contact us at 1-866-446-2902 or sm3@solutionsm3.com.

You have 30 days to return a product if you are not satisfied with your purchase. Please note that there are certain conditions and exceptions. See our return policy.

Yes, we have an exchange or refund policy if you are not satisfied with your product. See our policy here.

On the product page, in the manufacturer's warranty section. You can also send a request to sm3@solutionsm3.com to have a copy of the warranty e-mailed to you.

You must send us the following information by e-mail to sm3@solutionsm3.com:

• A detailed description of the problem
• A photo or video demonstrating the problem
• The product serial number
• Your order or invoice number

You can use your promo code at checkout. *Promotional codes are only available for online purchases.

We process orders the same day. Orders placed after 3pm will be processed the following day. Orders placed on weekends and public holidays will be processed on the next working day.

We reserve the right to cancel an order for the following reasons:

• Price error forcing us to sell at a loss
• Product unavailable for an indefinite period of time
• Delivery area too far away
• Discontinued product
• Discontinued color or finish